NetCare Services

Simplify your IT network operations, and reduce operating expenses with NetCare maintenance services

China Telecom Netcare Services

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Services Netcare


NetCare is a unified customer network management platform that delivers end-to-end, real-time proactive network management and troubleshooting. By bringing your critical network and management functions under NetCare, you can reduce your operating expenses, better allocate your internal IT resources, and focus on your core business.


24/7 Management

Total end-to-end, real-time management of network performance and operations

Proactive Fault Detection & Network Optimization

Proactive real-time troubleshooting; NetCare team analyzes network performance and recommends ways to optimize service uptime

Single Point of Contact

Single POC for all network management, troubleshooting and support

Monthly Reporting

Generates in-depth network reports for customer analysis


Features of Netcare

Reliable Network Analysis & Optimization

Reliable Network Analysis & Optimization

• The NetCare team’s sole function is to proactively manage and optimize our customers’ networks, while giving them full visibility into network status

• NetCare reduces your fault management and handling times, ensures your network is performing at optimal levels, and lets you focus on delivering better services

Lower Operating Expenses, Transparent Support

Lower Operating Expenses, Transparent Support

• NetCare takes your network burden off your IT team and other staff and allows them to focus on the needs of your core business

• Network management and maintenance functions happen proactively “behind the scenes,” increasing network usability and enabling you to better allocate internal resources

Flexible Solution Options

Flexible Solution Options

• Two service level packages available to meet your specific required levels of support

• Equipment options available: Let NetCare provide logistical services to customer premises equipment (CPE) that you own, or lease CPE equipment from CT and have it managed by the NetCare team

Use Cases

Industry Solutions Serving Key Verticals with Global Expertise

Stay one step ahead of the competition with China Telecom Americas’ networking and connectivity solutions designed for the unique needs of key industry sectors.

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Frequently Asked Questions

How can my organization be assured your support personnel will be available to troubleshoot our network?

China Telecom Americas provides 24/7 end-to-end operations management services for your WAN.

Won’t entrusting my company’s WAN network to CTA's NetCare service add significant expense to our bottom line?

Our NetCare solution is designed to support and strengthen the network management and maintenance capabilities of organizations’ IT departments at a reduced cost, increasing the usability for end users and enabling organizations to better allocate internal resources.

Will my organization be locked-in to using China Telecom Americas equipment?

China Telecom Americas offers equipment leasing options. We can manage maintenance and warranty services for CPE that you own, or you can opt to lease CPE equipment from us and have it managed by our NetCare team.

If we opt to select NetCare, will our IT staff lose visibility into network operations?

Our NetCare solution enables IT professionals to allocate their internal resources to other priorities while we manage network resources. Clients retain full visibility into network operations and equipment status.

Ready to get started?

Get in contact with a China Telecom Americas product and solutions specialist today.

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